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PURCHASES ARE FINAL

All purchases are final. If you are unsure of your size or have questions about our pieces, feel free to send an email to torontocare@moissyfj.com and we'll be able to guide you in the right direction!

If there is a manufacturing defect upon receipt of your order, please email within 14 days days of receiving the piece to discuss accomodations. Your item must be unused and in its original packaging. We reserve the right to refuse any replacement requests if we believe the items are intentionally damaged or misused. If applicable, a refund may be approved by Moissy Fine Jewellery due to a manufacturing defect.

RESIZING + REPAIRS

Gifted or purchased the wrong ring size? We've got resizing for that!

If you damage your Moissy piece, we will be happy to repair it for an additional charge plus shipping & handling. Please email torontocare@moissyfj.com for assistance and more information.

7 - Day Worry Free Return

Unsure of what your partner will love? We understand that preferences can change, even though we are confident in your satisfaction with your Moissy Fine Jewelry purchase. We firmly believe that purchasing jewelry should be a relaxed and stress-free decision. Therefore, we provide a worry-free 7-day return or exchange policy on unaltered showcase inventory purchases.

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Moissy Fine Jewelry is proud to offer shipping within Canada and the United States for all of their moissanite jewelry pieces. However, we understand that there may be clients located in other parts of the world who are interested in our unique and personalized designs. As such, we encourage anyone interested in our jewelry to reach out directly to inquire about international shipping options. They are committed to ensuring that everyone has the opportunity to enjoy their beautiful and sustainable custom moissanite jewelry, regardless of their location.

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How Much Does It Cost

Moissy Fine Jewelry offers competitive pricing for shipping within the United States and Canada. Clients can choose standard shipping or request a rush for faster delivery. All orders within the US are shipped via reliable and trusted carriers such as Fed Ex, UPS, or USPS for a flat fee of $29.99, and tracking information is provided so clients can track their package. At checkout, clients can choose a shipping method or in store pick up.

For those who need their order sooner, Moissy Fine Jewelry offers expedited services and shipping options for an additional charge.

It's important to note that for international orders, there may be customs fees imposed by the client's country. It's recommended that clients research their country's potential fees before placing an order.

In order to ensure safe delivery, all shipments require an adult signature upon delivery. Moissy Fine Jewelry takes the security of their clients' orders seriously and strives to provide a seamless and secure shipping experience.

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