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    Returns & Exchanges

    7 DAY RETURN & EXCHANGE

     

    Even though we are confident you will be happy with your Moissy Fine Jewelry purchase, we understand sometimes you change your mind.  We believe that purchasing jewelry should be a relaxed and non stressful decision.  That's why we offer a worry free 7-Day Return or Exchange our showcase inventory purchases.

    If you wish to process a return, we will gladly assist you with a refund or exchange.  Please contact us by email or phone to arrange for a Return Merchandise Authorization Number and return shipping instructions.  If you wish to process an exchange, each purchase is eligible for one exchange of equal or greater value.  Or a Store Credit can be issued.
     
    Refunds and/or exchanges are allowed within 7 days from the shipping courier’s original delivery date. 

    Return packages must show tracking detail that the item was shipped no later than 7 days after the original delivery date.
    Purchases that exceed 7 day will be ineligible for return or exchange.
    All returns and exchanges will be subject to inspection for return/exchange approval.  The item must be in its original unworn condition.  Returned packages must also include all original packaging and tags attached.  Missing content may affect the eligibility of the item for return or exchange.
    Please note refunds are processed less the original shipping cost.  The S&H fee will be deducted from all returns including purchases with free shipping.

    JUST A REMINDER

     

    Custom jewelry orders are ineligible for a return or exchange due to the personalized and individualized nature of the item(s). A custom order is defined as any jewelry design made to order just for you, and not taken from stock from our showroom showcase.

     

    Custom jewelry on layaway that have been placed into production after 50% of the balance is paid cannot be cancelled and are ineligible for a return or exchange due to the personalized and individualized nature of the item(s).

     

    Custom jewelry cancelled after 7 days and production has not been started, your refund will be subject to LESS a 20% fee. This can be issued as a store credit to be used within 365 days.

    Full eternity designed rings, shanks and bands cannot be cancelled and are ineligible for returns or exchanges because they are customized to fit a specific finger size. All sales are final on full eternity settings. 

     

    Items altered from its original state are ineligible for return or exchange.  This includes post-production jewelry service requests such as, sizing, repairing, cutting, Rhodium, modifying, soldering, re-setting are ineligible for a return or exchange.

     Jewelry pieces on layaway from our in store inventory on the Moissy layaway program can be cancelled at any time, we allow 7 business days for a full refund. Keep in mind we've been holding this piece just for you.  Should you need to cancel after 7 business days, your refund will be subject to LESS a 20% fee.  This can be issued as a store credit to be used within 365 days.


    Any third party modifications and alterations automatically void this return policy.  No exceptions to this rule as we can not validate the craftsmanship and quality standards of a 3rd party.

    All Loose Stones purchased in store are Final Sale. Online loose stone purchases have a 7 day return policy.  Limited Lifetime Warranty is only applicable for loose stones set by a professional Jewellery craftsmen. 
     
    Close out, end of year, inventory clear out, sale discounts  are final and cannot be returned and/or exchanged. 


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