Returns & Exchanges
7-Day Returns and Exchanges
Return packages must show tracking detail that the item was shipped no later than 7 days after the original delivery date.
JUST A REMINDER
Custom jewellery on layaway that have been placed into production after 50% of the balance is paid cannot be cancelled and are ineligible for a return or exchange due to the personalized and individualized nature of the item(s).
Custom jewellery cancelled after 7 days and production has not been started, your refund will be subject to LESS a 20% fee. This can be issued as a store credit to be used within 365 days.
Any third party modifications and alterations automatically void this return policy. No exceptions to this rule as we can not validate the craftsmanship and quality standards of a 3rd party.