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Returns & Exchanges

10-Day Returns and Exchanges

Even though we are positive you will be happy with your Moissy Fine Jewellery purchase, we understand sometimes you change your mind.  We believe that purchasing jewellery should be a relaxed and non stressful decision.  Thats why we offer a worry free 10-Day Return or Exchange option.  So shop with confidence at MoissyFineJewellery.com.

If you wish to process a return, we will gladly assist you with a refund or exchange.  Please contact us by email or phone to arrange for a Return Merchandise Authorization Number and return shipping instructions.  If you wish to process an exchange, each purchase is eligible for one exchange of equal or greater value.  Or a Store Credit can be issued.
 
Refunds and/or exchanges are allowed within 10 days from the shipping courier’s original delivery date. 

Return packages must show tracking detail that the item was shipped no later than 10 days after the original delivery date.
Purchases that exceed 10 day will be ineligible for return or exchange.
All returns and exchanges will be subject to inspection for return/exchange approval.  The item must be in its original unworn condition.  Returned packages must also include all original packaging and tags attached.  Missing content may affect the eligibility of the item for return or exchange.
Please note refunds are processed less the original shipping cost.  The S&H fee will be deducted from all returns including purchases with free shipping.
Returns & Exchanges

JUST A REMINDER

Returns & ExchangesCustom orders are ineligible for a return or exchange due to the personalized nature the design.

Returns & Exchanges Items altered from its original state are ineligible for return or exchange.  This includes sizing, custom changes, engraving, cutting, and re-setting.

Returns & Exchanges Jewellery pieces from our in store inventory on the Moissy layaway program can be cancelled at any time, we allow 7 business days for a full refund. Keep in mind we've been holding this piece just for you.  Should you need to cancel after 7 business days, your refund will be subject to LESS a 9% fee.  Your 9% fee can be issued as a store credit to be used within 365 days.

Returns & Exchanges Any third party modifications and alterations automatically void this return policy.  No exceptions to this rule as we can not validate the craftsmanship and quality standards of a 3rd party.

Returns & ExchangesAll Loose Stones purchased in store are Final Sale. Online loose stone purchases have a 10-day return policy.  Limited Lifetime Warranty is only applicable for loose stones set by a professional Jewellery craftsmen.