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Jewelry Care Services

Jewelry Warranty

At Moissy Fine Jewelry, we understand that purchasing jewelry is an important occasion, and we want our customers to have peace of mind knowing that their special piece is protected. That's why we offer extended warranty and care options on all of our jewelry purchases. Our extended warranty covers issues that may arise with your jewelry, and we'll repair it free of charge. Our customers can rest assured that they'll have years of wear and enjoyment from their jewelry without worrying about unexpected repair costs.

In addition to our extended warranty, we also offer care options to help keep our customers' jewelry in pristine condition. Our professional jewelry cleaning and maintenance services are designed to keep jewelry looking like new, even after years of wear. We also provide complimentary jewelry inspections to ensure that any issues with the jewelry are caught early on and addressed before they become bigger problems. With our extended warranty and care options, our customers can enjoy their jewelry with confidence, knowing that they're getting the best possible protection and care.


Guaranteed Brilliance Forever

We are pleased to inform you that our LUX Moissanite ™ comes with a complimentary Limited Lifetime warranty. We stand behind the quality of our gems, and in the unlikely event that you experience any issues with your LUX Moissanite ™, we will replace it free of charge. Enjoy the peace of mind that comes with owning a high-quality piece of jewelry from Moissy FJ.

*Theft or loss not covered under warranty

Terms Of Warranty

This warranty doesn't protect against jewelry that is intentionally damaged, worn irresponsibly, accidental damages, damage do to mis-use, abuse, scratching, allergic reactions, loss of centre stones, loose, bent or broken prongs, rhodium wear, wear and tear, discoloured gemstones due to chemical reactions, and any circumstance not directly related to manufacture defects. 

Keep in mind that all pieces are hand crafted, and small melee stones are hand set. Any loose accent stones may materialize within the first few weeks of wear. We do cover lost accent stones up to 2.5mm for one year.  Any issues after 1 year are likely from normal wear and tear.

If you should need our jewelry service, our team will carefully inspect the item to determine the nature of the issue and if it is covered under our manufacturer’s warranty. If it is found to be of manufacture defect, we will repair your piece free of charge. If the damage is outside of a manufacturing defect then the cost to repair/replace will be assessed. An estimate will be provided and cost of service is the responsibility of the purchaser.

Please note we cannot warranty work performed by another jeweler.  Workmanship on our pieces performed by any jeweller aside from a Moissy Fine Jewelry approved artisan cannot be covered under warranty, and will interfere with your eligibility for other services that may be covered under the existing warranty plan.

We advise our clients to obtain independent insurance for their piece of jewelry. This can protect you in the case of loss or theft, it will also cover for accidental damage. In the case your piece is damaged accidentally and is beyond repair,  your insurance may cover the cost of a replacement. Contact your insurance company for details

We would like to remind you that when sending in your jewelry for service or maintenance, we do not cover the shipping charges, nor any additional taxes, duties, or fees that may be incurred during the shipment process. These costs are the sole responsibility of the purchaser. Additionally, please note that once the service is complete, you will be required to cover the shipping charges to have the jewelry returned to you. Alternatively, you may include a return label, or we can provide shipping service ($29.99 USA/$59.99 CDN). We look forward to providing you with the highest level of service possible.

ENJOY A WORRY FREE YEAR

Complimentary  1 YEAR WARRANTY

* Tightening of loose accent stones

* Tightening of loose centre stones

* Repairs on broken chains, links, clasp, posts, backings for necklaces, bracelets and earrings.

* Sizing ~ one complimentary sizing  (available up to 90 days after original purchase) 

* Replacement of accent stones up to 2.5mm and small melee fancy cut

* Jewelry ultrasonic cleaning - showroom service - unlimited on MFJ pieces


Your Warranty,Your Choice

Choose the warranty package that works best for you. Select our 2 Year Limited Warranty for short term coverage, or wear your jewelry with confidence for a lifetime by choosing our Limited Lifetime Warranty

2 YEAR LIMITED WARRANTY

* Tightening of loose accent stones

* Tightening of loose centre stones

* Repairs on broken chains, links, clasp, posts, backings for necklaces, bracelets and earrings.

* Sizing ~ one complimentary sizing  (available up to 90 days after original purchase) 

*  Additional Sizing  ~ $45.00  (industry standard $90-$120)

* Replacement of accent stones up to 2.5mm and small melee fancy cut

* Jewelry ultrasonic cleaning - showroom service - unlimited on MFJ piece

* Polishing/Re Rhodium Plating ~ Off Site ~ Once Per Calendar Year 

LIMITED LIFETIME WARRANTY

* Tightening of loose accent stones

* Tightening of loose centre stones

* Repairs on broken chains, links, clasp, posts, backings for necklaces, bracelets and earrings.

* Sizing ~ one complimentary sizing  (available up to 90 days after original purchase) 

*  Additional Sizing  ~ $45.00  (industry standard $90-$120)

* Replacement of accent stones up to 2.5mm and small melee fancy cut

* Jewelry ultrasonic cleaning - showroom service - unlimited on MFJ piece

* Polishing/Re Rhodium Plating ~ Off Site ~ Once Per Calendar Year r 

TERMS AND CONDITIONS

Lifetime: The lifetime of the individual purchasing the product or the lifetime of the first person the product is gifted to. Owner lifetime ceases if ownership of the product is subsequently transferred to another party. A new Lifetime warranty must be purchased in this case.

Product Lifetime:  This lifetime ceases at the point where the product is altered from its original form as described in the POS receipt or Certificate of Authenticity.

Warranty program begins when the item is available for showroom pick up or based on shipment delivery date to recipient 

In the case of replacement of item or gemstone, if the exact item product is not available, Moissy will provide a item of same likeness or equal value at our discretion. 

Moissy Fine Jewelry reserves the right to discontinue any scope of work on a warranty plan at anytime if Moissy Fine Jewelry is unable to repair an item to our satisfaction to remedy repair issue. If at anytime repair work exceeds the purchase price of the original purchase, Moissy Fine Jewelry reserves the right to discontinue warranty services, Moissy may offer, replacement of equal or greater value, refund or partial refund options at our discretion.

Purchased warranty plans can be cancelled within 7 days of purchase in the event that no services have been used from the plan. Warranty plans are non transferable.  Extension of 2 year warranty plans are at the discretion of Moissy Fine Jewelry, Moissy can decline to extend a warranty, or add new warranty to past purchase.  Current rate to extend will be provided to purchaser by Moissy Fine Jewelry. Warranty must be in place prior to diagnosed service request. Warranty cannot be purchased in lieu of service fee cost.

Warranty Services do not cover shipping to or from purchaser.  Tracked and Insured shipping services are recommended to ensure a safe delivery of your item to our showroom. Purchaser can provide provided return shipping label. Alternatively items can be returned to purchaser via FED EX $29.99 (USA) $59.99 (CDN)

Not Covered Under Warranty :Damage from accident, abuse, misuse, tampering with prongs, unauthorized modifications or alteration from other workers. Cosmetic damage including scratches, peelings, dents that do not impede the mechanical functionality of the item. Warranty does not cover actions (fire, collision, vandalism, theft etc. The elements or Acts of God, strike, labour disturbance, lockout or civil commotion.

Care & Cleaning

Moissy Fine Jewelry ensures that all their pieces of jewelry are crafted to last a lifetime and beyond. While they are designed to withstand everyday wear, it is important to treat them as precious fine jewelry and handle them with care.

CLEANING

We take immense pride in providing exceptional care for your treasured Moissanite jewelry. For our valued clients, we offer unlimited complimentary ultrasonic cleaning in-store, ensuring your pieces maintain their brilliant sparkle. However, if visiting us in person isn't possible, fret not! We have formulated a specialized Moissanite jewelry cleaner that you can use at home. In case that's not readily available, a gentle cleaning solution of warm water and mild dish soap, along with a soft brush, will do the trick until you can make it back into our store. Your satisfaction and the longevity of your Moissanite jewelry are of utmost importance to us, and we are always here to help you keep your cherished pieces looking their best.


Now Available Travel Size Cleaning Pens

Get your hands on a travel-sized compact cleaning pen to maintain the dazzling sparkle of your precious Moissanite jewelry. Perfect travel size to keep jewelry sparkling on vacation or away from home.

 

GOLD METALS:

Gold is a durable metal, but it can still be scratched and damaged. Chlorine can be harmful, so take care to remove it before entering a hot tub.  Gold does not tarnish (oxidize) and therefore does not require a special chemical cleaner.  Simply wipe with a soft cloth to remove dirt and oils. White gold metals will require more maintenance. Expect to re rhodium your piece at least once per year to restore the bright white color

 

MOISSANITE:

Moissanite are some of the hardest substances on earth, but treat your jewellery with care since a hard blow can still be damaging. Moissanite jewellery can be damaged by everyday activities so remember to remove and store it in a safe place if you are doing strenuous activities.  Also, it is best to remove your Moissanite jewellery before handling household cleaners.

  

SETTINGS:

Take your pieces to a Moissy Showroom to have all settings checked . We recommend twice per year.  They will ensure that your prongs are in sturdy shape and not in need of maintenance.  Have your prongs checked frequently to avoid stones becoming loose and falling out. Unfortunately, we do not cover lost center stones, and your warranty may no longer cover lost side or halo stones.   Having your piece professionally cleaned means the jeweler will be able to spot loose stones.  If a gem falls out into the ultrasonic cleaning basket, it can be safely found and re-set.  Otherwise, most gems may fall out never to be found again.  Besides a trip to the cleaners always makes it feel brand new!

To preserve the longevity of your piece and prevent bending, scratches, and stains, we recommend removing it during certain activities such as weightlifting, intense physical activities, gardening, and handling household solutions, cleaners, hairsprays, and lotions. While your Moissanite is safe for showering and swimming, please note that prolonged exposure to hard water may cause the rhodium plating to wear away, requiring additional maintenance for your setting.

Taking Care Of White Gold

Pure 24kt gold is always yellow. There is no such thing as gold that is white.

Jewelry is rarely made from pure 24kt gold because it's rather soft. Engagement rings, wedding bands and jewelry are usually made from gold plus alloys of other metals.

A gold ring will be mixed with other metals and then will receive a plating of rhodium to create the bright white colour of white gold.  This is a temporary plating that will wear away over time and allow the yellow hue of the natural gold colour to peep through. Regular maintenance and rhodium plating is recommended. Choose one of our extended warranty to continue maintenance of your jewelry

If you're looking for a jewelry option that eliminates the need for frequent rhodium maintenance, consider choosing Platinum metal for your pieces. Platinum is a naturally white metal that retains its color even after the rhodium plating has worn away. With time, it develops a brushed silver look. Although platinum is a denser and pricier metal choice, it offers the advantage of reduced rhodium maintenance requirements

RESIZING + REPAIRS

Did you receive or purchase a ring in the wrong size? Don't worry, we offer resizing services! Bring your Moissy ring to us within 90 days for a complimentary sizing. Please note that the sizing service typically take 1 - 2 weeks.

If you need to ship your ring to us for resizing, please reach out to us at arizonacare@moissyfj.com for assistance. Kindly note that shipping charges are not covered by Moissy FJ.

Accidents can happen, and if you happen to damage your Moissy piece, we're here to help. Simply email arizonacare@moissyfj.com for assistance and more information on repairs, service, and shipping and handling fees.

Modern Gold™ Warranty

Thank you for choosing Modern Gold for your jewelry needs. We take pride in offering you high-quality 10K jewelry at great prices. To maintain our commitment to affordability, please review the following warranty information:

  1. Limited Coverage:
    We do not provide a warranty beyond workmanship for our jewelry. Our focus on providing excellent prices necessitates this limited coverage.
  2. Workmanship Coverage:
    In the rare event of a workmanship issue, we cover manufacturing defects at our discretion. Workmanship defects are determined solely by our team and include issues related to the craftsmanship of the jewelry.
  3. Exclusions:
    Workmanship defects do not include wear and tear, broken clasps, edges, posts, bends, or any issues resulting from misuse or mishandling. Loss or theft is also not covered under this warranty.
  4. Jewelry Care:
    We advise wearing and removing your jewelry with care to avoid unnecessary stress on the piece. Please store your jewelry safely when not in use. This precautionary measure will help prolong the life and luster of your Modern Gold 10K jewelry.
  5. Discretionary Determination:
    Determination of manufacturing defects is made at our discretion. We strive to provide fair assessments based on the details of each case.
  6. How to Claim:
    In the rare event that you believe your jewelry has a manufacturing defect covered under our warranty, please contact our customer service team. Provide a detailed description and, if possible, accompanying images to facilitate the evaluation process.

By purchasing Modern Gold 10K jewelry, you acknowledge and agree to the terms outlined in this warranty clause. We appreciate your understanding and look forward to serving you with beautiful and affordable jewelry.