RUSH SERVICE
Description
For expedited production of your order, we are pleased to offer the Rush My Order option. By selecting this service, your order will be prioritized and completed within a shorter timeframe of 4 weeks, as opposed to the standard 6-8 week turnaround time. Once your order is ready, it will be swiftly shipped to your designated address or made available for pick up at our showroom.
Please take note of the following terms and conditions associated with Rush Orders:
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While we make every effort to fulfill rush orders within the 4-week timeframe, there may be unforeseen circumstances that could affect our ability to meet the deadline. In such cases, we will promptly notify our clients and provide updates. If we are unable to meet the deadline, we will refund the rush fee in full, and the original purchase will still be processed.
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Once placed, Rush Orders cannot be canceled. They are considered final sale and are not eligible for cancellation.
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Custom orders, including rush orders, are also considered final sale and are not eligible for exchange or return.
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Full payment is required for Rush Orders.
Upon receiving your order, we will promptly evaluate your request for a rush order. If, for any reason, we are unable to accommodate your request at the time of order placement, we will contact you to communicate the situation. You will then have the option to cancel the order if necessary before processing. If you do not receive any communication from us, please consider your rush order request accepted, and the aforementioned terms and conditions regarding Rush Service will apply.
We are committed to delivering the best service possible and ensuring a seamless and timely process for your order.
WARRANTY
Kindly keep in mind that consistent maintenance of your jewelry is vital for preserving its enduring allure. By opting for an extended warranty, you ensure coverage for unforeseen repairs. Explore our options and select the one that best suits your preferences.
Complimentary 1 YEAR WARRANTY
* Tightening of loose accent stones
* Tightening of loose centre stones
* Repairs on broken chains, links, clasp, posts, backings for necklaces, bracelets and earrings.
* Sizing ~ one complimentary sizing (available up to 90 days after original purchase)
* Replacement of accent stones up to 2.5mm and small melee fancy cut
* Jewellery Ultrasonic Cleaning - Showroom Service
2 YEAR WARRANTY
* Tightening of loose accent stones
* Tightening of loose centre stones
* Repairs on broken chains, links, clasp, posts, backings for necklaces, bracelets and earrings.
* Sizing ~ one complimentary sizing (available up to 90 days after original purchase)
* Additional Sizing ~ $45.00 (industry standard $90-$120)
* Replacement of accent stones up to 2.5mm and small melee fancy cut
* Jewellery Ultrasonic Cleaning , Polishing Re Rhodium Plating ~ Off Site ~ Once Per Year
LIMITED LIFETIME WARRANTY (HIGHLY RECOMMENDED)
* Tightening of loose accent stones
* Tightening of loose centre stones
* Repairs on broken chains, links, clasp, posts, backings for necklaces, bracelets and earrings.
* Sizing ~ one complimentary sizing (available up to 90 days after original purchase)
* Additional Sizing ~ $45.00 (industry standard $90-$120)
* Replacement of accent stones up to 2.5mm and small melee fancy cut
* Jewellery Ultrasonic Cleaning , Polishing Re Rhodium Plating ~ Off Site ~ Once Per Year
PRODUCTION TIME
The creation of your personalized jewelry demands meticulous artistry. Kindly allocate 6-8 weeks for its completion, as each item is carefully handcrafted to your precise specifications regarding size, metal preference, and stone selection.
If you require expedited service, our RUSH option is accessible for most selections. Shop our RUSH fee product and add it to your order. In the event of any we are unable to process your order with rush service request, our team will reach out within 24-48 hours. We recommend reviewing all terms regarding the rush service prior to proceeding. Please note that shipping time is not included in this timeline.